Privacy Policy

Last updated: April 2026

Matrixcave Digital Group, Inc. (« Matrixcave, » « we, » « us, » or « our ») respects your privacy and is committed to processing personal information in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, communicate with us, request information, purchase or use our services, or otherwise interact with our business.

This Privacy Policy applies to Matrixcave Digital Group, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States, in connection with our B2B digital services, including e-commerce development, web development, AI automation, performance marketing, and strategy consulting provided to clients in the United States, the European Union, the MENA region, and other locations where we operate.

1. Who We Are

Matrixcave Digital Group, Inc. is the entity responsible for the processing of personal information described in this Privacy Policy when we determine the purposes and means of processing.

Contact details:

In some engagements, we process personal information on behalf of our clients while providing our services. In those cases, we may act as a processor, service provider, or contractor under applicable law, and the relevant client remains primarily responsible for that data. If your information was submitted to us by or on behalf of one of our clients, you should also review that client’s privacy notice and may wish to direct your request to that client first.

2. Scope of This Privacy Policy

This Privacy Policy covers personal information we collect through our website, forms, email and phone communications, proposals, contracts, project onboarding, service delivery, billing, marketing activities, and other business interactions.

This Privacy Policy does not apply to third-party websites, platforms, applications, or services that we do not control, even if they are linked from our website or used in connection with our services. Those third parties may have their own privacy notices and terms.

3. Personal Information We Collect

3.1 Information You Provide Directly

We may collect the following categories of personal information that you provide directly to us:

  • Contact details, such as your name, business email address, phone number, company name, job title, and business address
  • Inquiry and communications data, such as the contents of your messages, attachments, meeting notes, and customer support communications
  • Client and account information, such as account credentials, onboarding information, contract details, project requirements, and service preferences
  • Billing and transaction information, such as billing address, invoicing details, purchase records, and limited payment-related information
  • Marketing preferences, such as whether you want to receive newsletters, updates, or promotional communications
  • Any other information you choose to send to us in connection with your inquiry, purchase, or use of our services

3.2 Information We Collect Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

  • Device and browser information, such as IP address, browser type, operating system, device identifiers, language settings, and referring URLs
  • Usage data, such as pages viewed, links clicked, session duration, timestamps, scroll activity, and general navigation behavior
  • Cookie, pixel, and similar technology data collected through analytics, advertising, and website optimization tools
  • Approximate location information inferred from IP address or similar technical data

3.3 Information We Receive From Other Sources

We may also receive personal information from other sources, such as:

  • Publicly available business and professional sources
  • Advertising, analytics, and social media platforms
  • Referral partners, lead-generation tools, or event organizers
  • Our clients, when they ask us to provide services involving their business contacts or end users
  • Payment processors and financial service providers in connection with transactions

3.4 Sensitive Personal Information

We do not seek to collect sensitive personal information unless it is reasonably necessary for a lawful business purpose. In limited cases, sensitive personal information may be processed in connection with account access credentials, payment-related information, or information you voluntarily submit to us. Please do not send highly sensitive personal information unless it is necessary and you have a lawful basis for doing so.

4. How We Use Personal Information

We may use personal information for the following purposes:

  • To respond to inquiries, requests for proposals, demo requests, and other communications
  • To negotiate, enter into, manage, and perform contracts with clients, vendors, and partners
  • To provide, maintain, support, improve, and secure our services, website, systems, and operations
  • To manage onboarding, project delivery, reporting, strategy, automation, development, marketing, and consulting engagements
  • To process payments, issue invoices, maintain financial records, and manage collections
  • To send service communications, administrative notices, transactional messages, and support updates
  • To send marketing or promotional communications, where permitted by law and subject to applicable opt-out or consent requirements
  • To understand website usage, measure campaign effectiveness, improve user experience, and optimize our content and services
  • To detect, investigate, prevent, or address fraud, abuse, security incidents, unauthorized access, and other harmful or illegal activity
  • To comply with legal, regulatory, tax, accounting, contractual, and compliance obligations
  • To establish, exercise, or defend legal claims and enforce our agreements
  • To facilitate corporate transactions, restructurings, financing, or asset transfers where permitted by law

5. Legal Bases for Processing Under the GDPR

If the GDPR or a substantially similar data protection law applies to our processing, we rely on one or more of the following legal bases:

  • Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you or your organization
  • Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms; these interests generally include operating our business, maintaining website and service security, communicating with business contacts, improving our offerings, and conducting proportionate B2B marketing
  • Consent: where we rely on your consent, including for certain cookies, analytics, advertising technologies, or marketing communications where legally required
  • Legal obligation: where processing is necessary for compliance with applicable laws, regulations, court orders, tax rules, accounting requirements, or lawful requests from authorities
  • Vital interests: where exceptionally necessary to protect someone’s life or physical safety

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, understand usage, improve performance, and support advertising and remarketing activities.

6.1 Types of Technologies We Use

  • Strictly necessary technologies: used to operate, secure, and make the website available
  • Analytics technologies: used to measure traffic, engagement, and website performance
  • Advertising and marketing technologies: used to measure campaigns, build audiences, and deliver more relevant advertising
  • User experience technologies: used to analyze user interactions and improve site usability

6.2 Tools We Currently Use

  • Google Analytics 4 (GA4)
  • Meta Pixel
  • Hotjar

6.3 Your Choices

Where required by law, we will request your consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings and, where available, through on-site cookie controls or privacy preference tools. Blocking some cookies may affect website functionality.

7. How We Share Personal Information

We may share personal information with the following categories of recipients where reasonably necessary and permitted by law:

  • Hosting and infrastructure providers, including Hostinger
  • Analytics, advertising, and website optimization providers, including Google, Meta, and Hotjar
  • Payment processors and financial service providers, including Stripe and PayPal
  • Professional advisers, such as lawyers, accountants, auditors, consultants, insurers, and compliance advisers
  • IT, security, communications, and operational service providers
  • Our clients or their authorized personnel, where data is processed in connection with a client engagement
  • Government authorities, regulators, courts, law enforcement, or other third parties, where required by law or necessary to protect rights, property, or safety
  • Prospective or actual buyers, investors, lenders, or transaction counterparties, in connection with a merger, acquisition, financing, reorganization, or transfer of assets

We may also share personal information where you direct us to do so or otherwise consent.

We do not sell personal information for money. However, certain online tracking or advertising activities involving cookies, pixels, and similar tools may be considered a « sale » or « sharing » of personal information for cross-context behavioral advertising under certain U.S. privacy laws. Information about your choices is provided below in the section for California residents.

8. Payment Processing

Payments made to us may be processed by Stripe or PayPal. We generally do not store full payment card numbers on our own systems. Payment information is typically collected and processed directly by the relevant payment processor under its own privacy notice and security controls. We may receive limited transaction details, such as payment status, payer identifier, billing information, and partial payment metadata needed for bookkeeping, fraud prevention, and customer support.

9. International Transfers

Matrixcave is based in the United States and works with clients, providers, and partners internationally. As a result, personal information may be transferred to, stored in, or accessed from countries outside your country of residence, including the United States and other jurisdictions where we or our service providers operate.

Where required by applicable law, we take steps to ensure that international transfers are protected by appropriate safeguards, which may include contractual safeguards, data processing agreements, standard contractual clauses, transfer risk assessments, access controls, and other technical and organizational measures reasonably designed to protect personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to satisfy legal, accounting, tax, contractual, security, and dispute-resolution requirements. Retention periods may vary depending on the nature of the information and the context of the relationship.

In general, we apply the following retention approach:

  • Inquiry and prospect data: typically retained for up to 24 months after the last meaningful interaction, unless a longer period is justified
  • Client, contract, and project records: retained for the duration of the relationship and for a reasonable period afterward, which may be up to 7 years or longer where required by law or needed for legal claims
  • Billing, accounting, and tax records: retained for the period required by applicable financial, tax, and audit rules
  • Marketing preference and suppression records: retained for as long as needed to honor your preferences and demonstrate compliance
  • Cookie and analytics data: retained according to our configuration choices, browser controls, consent preferences, and provider settings

Where exact retention periods cannot reasonably be stated in advance, we determine retention by considering the amount, nature, and sensitivity of the information, the purposes of processing, security needs, legal obligations, and the need to preserve evidence or defend claims.

11. Data Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, password protection, system monitoring, contractual confidentiality obligations, and vendor due diligence.

Despite these efforts, no website, system, transmission, or storage method can be guaranteed to be completely secure. You should use caution when sending information online.

12. Your GDPR Rights

If the GDPR applies to our processing of your personal information, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete personal information
  • Request erasure of personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Receive your personal information in a portable format where applicable
  • Object to processing based on legitimate interests or for direct marketing purposes
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with a competent supervisory authority

If you object to our use of your personal information for direct marketing, we will stop using your information for that purpose. We may keep limited suppression information so that your objection is respected going forward.

To exercise your rights, please contact us at legal@matrixcave.com or contact@matrixcave.com. We may need to verify your identity before completing your request.

13. Additional Notice for California Residents

If you are a California resident and California privacy law applies to our processing, this section provides additional information about our collection, use, disclosure, and your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

13.1 Categories of Personal Information Collected in the Preceding 12 Months

Depending on how you interact with us, we may have collected the following categories of personal information in the preceding 12 months:

  • Identifiers, such as name, email address, phone number, IP address, online identifiers, and account-related identifiers
  • Customer records information, such as billing details, business contact information, and communications related to our services
  • Commercial information, such as records of services purchased, requested, or considered
  • Internet or other electronic network activity information, such as browsing activity, interaction with our website, and analytics data
  • Geolocation data, such as approximate location inferred from IP address or device information
  • Professional or employment-related information, such as company, role, and business profile information
  • Inferences drawn from personal information, such as business interests, service needs, or engagement preferences
  • Sensitive personal information in limited circumstances, such as account login information or payment-related information processed for permitted business purposes

13.2 Categories of Sources

We collect personal information from the following categories of sources:

  • Directly from you
  • Automatically from your device or browser when you use our website
  • Advertising, analytics, and social media platforms
  • Public sources and professional networks
  • Clients, vendors, partners, and referral sources
  • Payment processors and other service providers

13.3 Business and Commercial Purposes

We collect and use personal information for the business and commercial purposes described in this Privacy Policy, including to provide and improve services, process transactions, communicate with you, market our business, secure systems, comply with law, and manage client relationships.

13.4 Categories of Personal Information Disclosed for a Business Purpose

In the preceding 12 months, we may have disclosed the following categories of personal information to service providers, contractors, advisers, payment processors, hosting providers, analytics providers, and other operational partners for business purposes:

  • Identifiers
  • Customer records information
  • Commercial information
  • Internet or other electronic network activity information
  • Geolocation data
  • Professional or employment-related information
  • Inferences
  • Sensitive personal information, where necessary for permitted purposes such as account security, payment processing, legal compliance, or fraud prevention

13.5 Categories of Personal Information Sold or Shared

We do not sell personal information for monetary consideration.

However, in the preceding 12 months, depending on your use of our website and your privacy choices, identifiers, internet or other electronic network activity information, and certain inferences may have been shared with advertising or analytics partners through cookies, pixels, or similar technologies for campaign measurement, analytics, audience building, or cross-context behavioral advertising.

The categories of third parties with whom such information may be shared include advertising networks, social media platforms, analytics providers, and technology partners that help us understand website performance and marketing effectiveness.

We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

13.6 Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those reasonably necessary to provide requested services, maintain security and integrity, prevent fraud, verify information, process payments, comply with law, or perform other permitted business purposes. To the extent California law grants you a right to limit the use or disclosure of sensitive personal information, you may submit a request using the contact methods listed below.

13.7 California Privacy Rights

California residents may have the following rights, subject to applicable exceptions and verification requirements:

  • The right to know the categories and specific pieces of personal information we have collected, the categories of sources, the business or commercial purposes for collection, and the categories of third parties to whom information is disclosed
  • The right to request deletion of personal information we have collected from you
  • The right to request correction of inaccurate personal information we maintain about you
  • The right to opt out of the sale or sharing of personal information
  • The right to limit the use or disclosure of sensitive personal information, where applicable
  • The right not to receive discriminatory treatment for exercising your privacy rights
  • The right to use an authorized agent to submit certain requests on your behalf

13.8 How to Exercise California Rights

You may submit a California privacy request by contacting us at legal@matrixcave.com, contact@matrixcave.com, or by calling +1 866 566 4062. Please indicate that your request concerns California privacy rights.

We may need to verify your identity before processing a request to know, correct, or delete information. Verification may require us to compare information you provide with information already in our records. Authorized agents may be required to provide proof of authorization and we may also ask the consumer to verify their identity directly with us.

Where required by California law, we will process valid browser-based opt-out preference signals, such as Global Privacy Control, in relation to sale or sharing activities covered by applicable law.

We do not offer financial incentives or price or service differences in exchange for the retention, sale, or sharing of personal information.

14. Marketing Communications

We may send you service-related and promotional communications where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at contact@matrixcave.com or legal@matrixcave.com. Even if you opt out of marketing communications, we may still send transactional or administrative messages where necessary.

15. Children’s Privacy

Our website and services are designed for businesses and are not directed to children. We do not knowingly collect personal information from children under 13 through our website or ordinary business operations. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and, where appropriate, delete the information.

16. Third-Party Links and Services

Our website or communications may reference or link to third-party websites, platforms, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy notices before interacting with them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will revise the « Last updated » date at the top of this page. Material changes will be communicated as required by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how to exercise your rights, please contact us: